-What payment methods does Spuds accept?
-Can I change or cancel my order?
-I have questions regarding my order, what do I do?
-How long will my order take to ship?
-Can I expedite my order?
-Do you ship internationally?
-What are your shipping rates?
-What is your return policy?
-How do I start a return or exchange?
-How long does a return or exchange take?
-What is the fit like of Spuds stuff?
-What if I am unsure of what size to get?
-What if the size I got wasn't right?
-Can I see photos of what they fit like?
-Where are Spuds products manufactured?
-What are your priorities for manufacturing?
-Where is your material sourced?
-Where can I learn more about your materials?
What payment methods does Spuds accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diner's Club cards. Amex and Visa gift cards are accepted, but can be hit or miss on refunds. We also accept Apple Pay, Shopify Pay, and Paypal.
Can I change or cancel my order?
We try to process your order as quickly as possible. if you have any changes you need to make, send us a note over at firstname.lastname@example.org as soon as you can.
I have questions regarding my order, what do I do?
How long will my order take to ship?
We are typically able to get domestic orders out in 1-2 days. International orders take a bit more processing and usually take 2-4 days to get out. Feel free to email us at email@example.com to get an order update.
Can I expedite my order?
Absolutely! We offer a few different options depending on your location. When choosing your shipping at checkout it will estimate how long your package will take to arrive.
Do you ship internationally?
We offer international shipping through DHL and postal services. Some additional customs and duty fees may be required to receive your package. Please check out our shipping page for more information.
Returns & Exchanges
What is your return policy?
We offer 30 day returns from the moment you receive your product. Feel free to check out our returns and exchanges page for more information
How do I start a return or exchange?
Feel free to reach out to us at firstname.lastname@example.org with your name / order number and we would be happy to assist you!
How long does a return or exchange take?
It generally takes about 7-14 business days to process a return or exchange. We will notify you once your item is received back at our warehouse. At that point expect 3-5 business days for your refund to be processed by your credit card, and about 3 days for your exchanged item to arrive to you.
Fit & Sizing
What is the fit like of Spuds clothing?
We like to say that all of our products fit naturally, with a subtle look. Take a look at the details in the product page for more information and photos to help you choose.
What if I am unsure of what size to get?
What if the size I got wasn't right?
Please reach out to us directly at email@example.com so we can make things right!
Where does Spuds make their products?
All of our products are currently handmade in California.
What are your priorities for manufacturing?
We take ethical manufacturing seriously, prioritizing livable wages and reinvesting back into our local communities. Check out our manufacturing page to find out more.
Material + Tech
Where is your material sourced?
We source all of our material from all over the world, prioritizing quality and a smaller supply chain. We do not compromise when it comes to the quality of our materials or parts, and always prioritize healthy working environment for all of our sourced factories.
Where can I learn more about your materials?
Feel free to check out any product page, or our materials + tech page for more information.
Why do you use so many technologies?
We believe that it is important to combine high performance fabrics with as much technology that we can to make your life more simple. Look out for eco-friendly technologies that help you wash less, perform better, and do more.